.csw{position:fixed;right:24px;bottom:24px;z-index:999999;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#172033}.csw *{box-sizing:border-box}.csw-launcher{width:58px;height:58px;border:0;border-radius:50%;background:#3B56CF;color:#fff;box-shadow:0 12px 34px rgba(26,42,92,.28);cursor:pointer;font-size:24px;position:relative;display:grid;place-items:center}.csw-launcher-badge{position:absolute;right:-2px;top:-2px;min-width:20px;height:20px;padding:0 5px;border-radius:999px;background:#F63BB1;color:#fff;border:2px solid #fff;font-size:10px;font-style:normal;font-weight:900;display:grid;place-items:center}.csw-window{position:absolute;right:0;bottom:72px;width:min(390px,calc(100vw - 32px));height:min(620px,calc(100vh - 110px));background:#fff;border:1px solid #dfe5ef;border-radius:20px;overflow:hidden;box-shadow:0 28px 70px rgba(15,23,42,.24)}.csw-head{height:76px;padding:0 16px;background:linear-gradient(135deg,#3B56CF,#516ce0);color:#fff;display:flex;align-items:center;gap:11px}.csw-head-avatar{width:42px;height:42px;border-radius:50%;background:#fff;color:#3B56CF;font-weight:900;display:grid;place-items:center}.csw-head>div:nth-child(2){flex:1}.csw-head b,.csw-head small{display:block}.csw-head b{font-size:15px}.csw-head small{font-size:11px;margin-top:4px;opacity:.95}.csw-head small i{display:inline-block;width:8px;height:8px;border-radius:50%;background:#ef4444;margin-right:6px}.csw-head small i.online{background:#22c55e}.csw-close{border:0;background:rgba(255,255,255,.14);color:#fff;width:34px;height:34px;border-radius:10px;cursor:pointer;font-size:18px}.csw-body{height:calc(100% - 76px);background:#f7f9fc}.csw-prechat{padding:22px}.csw-prechat h3{font-size:21px;margin:0 0 8px}.csw-prechat p{font-size:13px;line-height:1.55;color:#647087;margin:0 0 18px}.csw-start-form{display:grid;gap:10px}.csw-start-form input{height:44px;border:1px solid #dce3ef;border-radius:11px;padding:0 12px;font:inherit;background:#fff;outline:none}.csw-start-form input:focus{border-color:#3B56CF;box-shadow:0 0 0 3px rgba(59,86,207,.09)}.csw-start-form button{height:46px;border:0;border-radius:11px;background:#3B56CF;color:#fff;font-weight:800;cursor:pointer}.csw-chat{height:100%;display:flex;flex-direction:column}.csw-messages{flex:1;padding:16px;overflow:auto;display:flex;flex-direction:column;gap:10px}.csw-messages .cs-support-msg{display:flex}.csw-messages .cs-support-msg.mine{justify-content:flex-end}.csw-messages .cs-support-msg-box{max-width:82%;padding:9px 11px;background:#fff;border:1px solid #e0e6ef;border-radius:13px;line-height:1.45;font-size:13px;box-shadow:0 2px 5px rgba(15,23,42,.04)}.csw-messages .cs-support-msg.mine .cs-support-msg-box{background:#3B56CF;color:#fff;border-color:#3B56CF}.csw-messages .cs-support-msg-meta{display:flex;justify-content:space-between;gap:10px;font-size:9px;margin-bottom:4px}.csw-messages .cs-support-msg-meta span{opacity:.68}.csw-messages .cs-support-empty{text-align:center;color:#7b879a;font-size:12px;margin:auto}.csw-send-form{display:grid;grid-template-columns:minmax(0,1fr) 44px;gap:8px;padding:12px;background:#fff;border-top:1px solid #e0e6ef}.csw-send-form textarea{resize:none;max-height:90px;border:1px solid #dce3ef;border-radius:12px;padding:11px 12px;font:inherit;outline:none}.csw-send-form textarea:focus{border-color:#3B56CF}.csw-send-form button{border:0;border-radius:12px;background:#F63BB1;color:#fff;font-size:18px;font-weight:900;cursor:pointer}.csw-status{display:block;min-height:18px;background:#fff;color:#738096;padding:0 12px 9px;font-size:10px}@media(max-width:600px){.csw{right:14px;bottom:14px}.csw-window{position:fixed;inset:12px;width:auto;height:auto;max-width:none}.csw-launcher{width:54px;height:54px}}

/* V0.13.2 — botão flutuante do atendimento */
.csw-launcher{font-size:0;line-height:1;overflow:visible}
.csw-launcher-icon{width:28px;height:28px;display:flex;align-items:center;justify-content:center;color:#fff;pointer-events:none}
.csw-launcher-icon svg{display:block;width:26px;height:26px;stroke:currentColor}
.csw-launcher:hover{transform:translateY(-1px);box-shadow:0 15px 38px rgba(26,42,92,.34)}
.csw-launcher:focus-visible{outline:3px solid rgba(246,59,177,.28);outline-offset:3px}

/* V0.13.3 — refinamento visual e UX do atendimento */
.csw-send-form{grid-template-columns:minmax(0,1fr) 50px;gap:9px;align-items:end;padding:12px 12px 10px}
.csw-send-form textarea{min-height:54px;max-height:96px;line-height:1.4;padding:15px 13px;overflow-y:auto;background:#f8fafc}
.csw-send-form button{width:50px;height:50px;align-self:end;border-radius:12px;background:#3B56CF;display:grid;place-items:center;transition:transform .15s ease,box-shadow .15s ease,opacity .15s ease}
.csw-send-form button:hover{transform:translateY(-1px);box-shadow:0 8px 18px rgba(59,86,207,.22)}
.csw-send-form button:disabled{opacity:.55;cursor:not-allowed;transform:none;box-shadow:none}
.csw-typing{display:flex;align-items:center;gap:7px;min-height:28px;padding:5px 14px 3px;background:#fff;color:#66738a;font-size:11px}
.csw-typing[hidden]{display:none!important}
.csw-typing span,.csw-typing span:before,.csw-typing span:after{width:5px;height:5px;border-radius:50%;background:#8c98ad;display:inline-block;animation:cswTyping 1.1s infinite ease-in-out}
.csw-typing span{position:relative;margin-right:12px;animation-delay:-.22s}
.csw-typing span:before,.csw-typing span:after{content:"";position:absolute;top:0}
.csw-typing span:before{left:8px;animation-delay:-.11s}.csw-typing span:after{left:16px}
@keyframes cswTyping{0%,80%,100%{transform:translateY(0);opacity:.45}40%{transform:translateY(-3px);opacity:1}}
.csw-status{padding-top:2px}
@media(max-width:600px){.csw-send-form{grid-template-columns:minmax(0,1fr) 48px}.csw-send-form button{width:48px;height:48px}.csw-send-form textarea{min-height:52px}}

/* V0.14.0 — encerramento pelo cliente e protocolo */
.csw-chat-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 12px 10px;border-top:1px solid #edf0f6;background:#fff}.csw-chat-footer .csw-status{padding:0!important;min-width:0;flex:1}.csw-finish{border:0;background:transparent;color:#69758c;font-size:11px;font-weight:700;cursor:pointer;padding:6px 4px;white-space:nowrap}.csw-finish:hover{color:#d14343;text-decoration:underline}.csw-protocol{margin:10px 12px 14px;padding:12px;border:1px solid #cfd9ff;background:#f3f6ff;border-radius:10px;text-align:center}.csw-protocol b,.csw-protocol span,.csw-protocol small{display:block}.csw-protocol b{font-size:11px;text-transform:uppercase;color:#64718a}.csw-protocol span{font-size:17px;font-weight:900;color:#3b56cf;margin:4px 0}.csw-protocol small{font-size:10px;color:#7a8498}
.csw-new-chat{margin-top:10px;border:0;border-radius:8px;background:#3b56cf;color:#fff;padding:8px 12px;font-size:11px;font-weight:800;cursor:pointer}.csw-new-chat:hover{filter:brightness(.96)}


/* V0.14.1 — ação de finalizar atendimento mais visível */
.csw-chat-footer{padding:10px 12px 12px;align-items:center}
.csw-finish{border:1px solid #f3a6b2;background:#fff1f3;color:#b4233a;border-radius:9px;font-size:11px;font-weight:900;letter-spacing:.01em;padding:9px 12px;line-height:1;box-shadow:0 1px 2px rgba(180,35,58,.06);transition:background .15s ease,color .15s ease,border-color .15s ease,transform .15s ease}
.csw-finish:hover{background:#b4233a;border-color:#b4233a;color:#fff;text-decoration:none;transform:translateY(-1px)}
.csw-finish:focus-visible{outline:3px solid rgba(180,35,58,.18);outline-offset:2px}
.csw-finish:disabled{opacity:.55;cursor:not-allowed;transform:none}
@media(max-width:430px){.csw-chat-footer{flex-direction:column;align-items:stretch}.csw-finish{width:100%;text-align:center}.csw-chat-footer .csw-status{text-align:center}}

/* V0.14.2 — finalizar atendimento com texto branco no estado normal */
.csw-finish,
.csw-finish:link,
.csw-finish:visited{
  background:#F63BB1!important;
  border-color:#db248f!important;
  color:#fff!important;
  text-shadow:none!important;
}
.csw-finish:hover,
.csw-finish:focus,
.csw-finish:active{
  background:#d92a99!important;
  border-color:#c32287!important;
  color:#fff!important;
  text-decoration:none!important;
}
.csw-finish:disabled{
  color:#fff!important;
}